Returns & Refunds
Your satisfaction is our priority
30-Day Returns
We want you to love your purchase. If for any reason you're not completely satisfied, we offer hassle-free returns within 30 days.
Return Policy
We accept returns on most items within 30 days of delivery. To be eligible for a return, items must be unused, in their original packaging, and in the same condition you received them.
Eligible for Return:
- Unused items in original packaging
- Items with all original tags attached
- Items returned within 30 days of delivery
- Defective or damaged items (contact us within 48 hours)
Not Eligible for Return:
- Used or washed items
- Items without original packaging
- Personalized or custom orders
- Gift cards
- Sale items marked as final sale
How to Return
Initiate Your Return
Email us at hello@petelle.com with your order number and reason for return. We'll respond within 24 hours with next steps.
Receive Return Label
For domestic orders, we'll provide a prepaid return label. International customers are responsible for return shipping costs.
Ship Your Return
Pack items securely in original packaging and drop off at any carrier location. Keep your tracking number for reference.
Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days to your original payment method.
Exchanges
Need a different size or color? We're happy to help! For exchanges, please initiate a return and place a new order for the item you'd like. This ensures you get your new item as quickly as possible.
For defective items, we'll cover all shipping costs for exchanges. Please contact us within 48 hours of delivery with photos of the defect.
Refund Information
Refunds are processed to your original payment method within 5-7 business days after we receive your return. Please allow an additional 3-5 business days for the refund to appear on your statement, depending on your bank.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Questions about returns? We're here to help.
Contact Us