Petélle is a quiet luxury lifestyle brand creating elevated essentials for pets and the homes they live in — balancing comfort, design and modern living.

Where love becomes luxury — without the noise.

Our work is guided by restraint rather than loud branding — thoughtful details, considered materials, and a service-led experience. We design for comfort, but also for the space your companion shares with you.

Yes. Petélle offers worldwide delivery. Available destinations and live shipping rates are presented at checkout once your address is entered.

In rare cases, local carrier restrictions may limit delivery to specific regions.

Once your order is confirmed, it enters our preparation queue. Orders are processed within 1-2 business days and ship from our fulfillment center in New York.

You'll receive tracking information via email once your order ships.

We offer three shipping options:

Standard: 5-7 Business Days — $6.95 or Free over $75
Express: 2-3 Business Days — $14.95
International: 10-14 Business Days — Calculated at checkout

All orders ship from New York. Tracking information is sent via email once shipped.

Yes. Free standard shipping is available on all orders over $75.

Orders below $75 will show shipping fees at checkout based on your location and selected shipping method.

International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient.

Once your order ships, you'll receive a confirmation email with tracking information. You can track your package directly through the carrier's website or by visiting your account page on our site.

Yes, PO Boxes are accepted for standard shipping only. Express and international orders require a physical street address.

Yes — cancellations are possible within 1 hour of placing your order. After that, your order may already be in preparation.

Address changes are possible if your order has not yet dispatched. Please contact us as soon as possible with the updated details.

We want you to love your purchase. If for any reason you're not completely satisfied, we offer hassle-free returns within 30 days of delivery.

Full details are listed in our Returns & Refunds policy.

To be eligible for a return, items must be:

• Unused, in original packaging
• With all original tags attached
• Returned within 30 days of delivery

Defective or damaged items may be returned — please contact us within 48 hours.

The following are not eligible for return:

• Used or washed items
• Items without original packaging
• Personalized or custom orders
• Gift cards
• Sale items marked as final sale

Yes. Sale items are returnable as long as they meet the same return conditions listed above.

For domestic orders, we'll provide a prepaid return label.

International customers are responsible for return shipping costs.

If an item arrives damaged or incorrect, we will cover return shipping costs.

To initiate a return:

1. Email us at support@petelle.shop with your order number and reason for return
2. We'll respond within 24 hours with next steps and a return label
3. Pack items securely in original packaging and drop off at any carrier location
4. Once we receive and inspect your return, we'll process your refund within 5-7 business days

Yes — exchanges are possible when stock allows and return conditions are met.

For the fastest service, you may also place a new order for your preferred item while stock is available.

Refunds are processed to your original payment method within 5-7 business days after we receive and inspect your return.

Please allow an additional 3-5 business days for the refund to appear on your statement, depending on your bank.

For hygiene reasons, select categories (such as grooming tools including brushes) may be non-returnable.

Full details are listed on the Returns & Refunds policy page and/or the product page where applicable.

Comfort is central to our design approach. Each piece is created to support calm daily living — soft, considered, and made to be lived with.

Petélle pieces are lifestyle essentials and are not medical, veterinary, or therapeutic items.

Yes. Petélle designs for both dogs and cats depending on the product. Each product page lists suitability and usage guidance.

Relevant product pages include a size guide with measurements and fit notes. We recommend measuring your companion and comparing with the guide.

If you are between sizes, we generally recommend choosing the larger size for comfort — and you can always write to us for a tailored recommendation.

Care instructions vary by product and are listed on each product page. As a general rule: clean gently, avoid harsh heat, and allow pieces to fully dry before use.

For delicate textiles, hardware, and leather, avoid prolonged exposure to moisture, heat, or direct sunlight.

Select pieces are presented in signature Petélle packaging suitable for gifting. You may leave a note at checkout for discreet gifting wherever possible.

We accept major card payments and the payment options shown at checkout, which may include Apple Pay, Google Pay, and PayPal depending on your region.

Installment options may be available depending on your location and payment provider. If offered, you will see the option at checkout.

Some pieces return in small or seasonal runs, while certain editions may not return once sold out. Core styles may be restocked periodically depending on demand.

We invite you to join our mailing list to be informed of new arrivals and returning favourites.

For collaborations, features, or wholesale enquiries, please email support@petelle.shop with your proposal. The House reviews each request thoughtfully.